Welcome to Eccentrix Fitness! These Terms and Conditions (“Terms”) outline the rules and guidelines for using our website, app, and services. By accessing or using our services, you agree to these Terms in full. If you do not agree to these Terms, please refrain from using our services. 

 

Eccentrix Fitness is committed to providing a professional, transparent, and supportive experience for our members. These Terms exist to protect both our users and our business, ensuring clarity and fairness in all interactions. 

 

In compliance with Quebec’s Consumer Protection Act, these Terms are available in both French and English. If there is any inconsistency or ambiguity between the two versions, the French version will take precedence. 

 

By engaging with our services, you confirm that: 

• You are at least 18 years old or have parental/guardian consent if under the age of majority. 

• You have the legal capacity to enter into this agreement. 

• You agree to abide by the policies outlined in these Terms, as well as our Privacy Policy, which governs how we handle your personal data. 

 

Eccentrix Fitness reserves the right to update or modify these Terms at any time. If significant changes are made, we will notify you via email or through our website. Continued use of our services after such updates signifies your acceptance of the revised Terms. 

 

If you have any questions or need clarification, feel free to contact us at info@eccentrixfitness.com. We are here to help and ensure you have the best possible experience with Eccentrix Fitness. 

Eccentrix Fitness provides personalized online coaching, workout programs, and fitness support tailored to your goals. Our services include custom workout plans, weekly check-ins, access to our app, and ongoing guidance. 

 

Eccentrix Fitness offers professional online coaching and personalized fitness services designed to help individuals achieve their health and wellness goals. Our services are flexible and tailored to meet your unique needs, whether you’re a beginner starting your journey or someone looking to refine and elevate your fitness routine. 

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2.1. What We Provide: 

2.1.1. Customized Fitness Programs

• ​Personalized workout plans designed to align with your goals, fitness level, and available equipment. 

• Programs are adaptable for home, gym, or hybrid workouts. 

2.1.2. One-on-One Coaching 

• Direct access to personal trainers who guide, motivate, and provide accountability throughout your journey. 

• Weekly check-ins to evaluate progress, refine plans, and ensure you’re staying on track. 

2.1.3. App-Based Support 

• Access to the Eccentrix Fitness app, your all-in-one platform for tracking workouts, communication with your coach, and accessing resources. 

• Includes a library of instructional videos and tools for tracking your progress. 

2.1.4. Ongoing Guidance and Accountability 

• Real-time support from your coach via messaging, email, or video calls. 

• Expert advice on fitness, nutrition, and lifestyle habits to ensure sustainable progress. 

 

2.2. What We Are Not:

2.2.1. Not Medical Professionals

• Our services are not a substitute for professional medical advice, diagnosis, or treatment.  

• Always consult a physician before beginning any fitness program, especially if you have pre-existing conditions or injuries 

2.2.2. Not Guaranteed Results

While we provide evidence-based plans and expert guidance, individual results depend on: personal effort, adherence to the program, other factors outside our control.

 

2.3. Limitations of Services
While Eccentrix Fitness is committed to delivering high-quality coaching, the effectiveness of our services depends on the information you provide and your dedication to the program. Users must actively participate in their fitness journey and communicate any challenges or concerns with their coach. 

 

2.4. Disclaimer on Service Availability
Our services are provided through an online platform, and while we strive to maintain uninterrupted access, occasional disruptions may occur due to technical issues, updates, or unforeseen events. We are not liable for such interruptions but will work to resolve them promptly. 

As a valued client of Eccentrix Fitness, your active participation and cooperation are essential for achieving your fitness goals. To ensure a successful and safe experience, we ask that you adhere to the following responsibilities: 

 

3.1. Provide Accurate Information 

To create a program tailored to your needs, it’s important that you: 

• Share complete and accurate details about your health history, fitness level, injuries, and medical conditions during your consultation. 

• Inform your coach of any changes in your health, lifestyle, or physical condition throughout your program. 

Failure to provide accurate information may result in an ineffective program or increased risk of injury. 

 

3.2. Consult with a Physician 

Before beginning any new fitness program, we strongly recommend consulting with a physician, particularly if you: 

• Have a pre-existing medical condition, injury, or chronic illness. 

• Are pregnant, nursing, or recently postpartum. 

• Have any concerns about your ability to perform physical activities safely. 

By participating in Eccentrix Fitness programs, you confirm that you are medically cleared to engage in physical activity. 

 

3.3. Follow Program Guidelines 

To maximize your results and minimize the risk of injury, it’s important that you: 

• Follow the exercise instructions and recommendations provided by your coach. 

• Use proper form and technique as demonstrated in the instructional videos and app resources. 

• Complete all prescribed activities to the best of your ability. 

If you encounter difficulties or are unsure about any part of your program, contact your coach immediately for guidance or adjustments. 

 

3.4. Communicate with Your Coach 

Open communication with your coach is vital for program success. Please: 

• Report any discomfort, pain, or concerns you experience during workouts. 

• Notify your coach if you are unable to complete a workout or need to modify the plan. 

• Share your progress, challenges, and feedback during check-ins to ensure your program evolves with your needs. 

 

3.5. Use the App and Tools Appropriately 

To ensure smooth delivery of services: 

• Familiarize yourself with the Eccentrix Fitness app and its features. 

• Keep your account information secure and do not share access with others. 

• Use the app solely for its intended purpose of accessing your program, communicating with your coach, and tracking your progress. 

 

3.6. Adhere to Safety Precautions 

Your safety is our top priority. Please ensure you: 

• Warm up and cool down before and after every workout to prevent injury. 

• Use exercise equipment properly, whether at home or in the gym. 

• Stop any activity immediately if you feel pain, dizziness, or discomfort, and seek medical attention if necessary. 

 

3.7. Respect Intellectual Property 

The workout plans, instructional videos, and other resources provided to you are for personal use only. You agree not to: 

• Copy, distribute, or share Eccentrix Fitness materials without written permission. 

• Use the materials for commercial purposes or unauthorized training. 

 

3.8. Maintain a Commitment to Your Goals 

Your dedication and consistency are key to your success. While we are here to guide and support you, progress requires effort on your part. We encourage you to: 

• Stay committed to the program. 

• Communicate any challenges you face so we can support you in overcoming them. 

• Trust the process and focus on building sustainable habits. 

 

By adhering to these responsibilities, you ensure a safer, more effective fitness journey while allowing Eccentrix Fitness to provide the highest quality service. 

All payments must be made through the payment methods available on our website or app. By subscribing, you agree to the following: 

• Subscriptions are billed on a recurring basis (monthly, semi-anually, annually). 

• Automatic renewals occur at the end of each billing cycle unless canceled at least 24 hours before renewal. 

• You are responsible for maintaining valid payment information. Failure to do so may result in the suspension of your services. 

 

Eccentrix Fitness offers flexible payment options designed to make your fitness journey as seamless as possible. By subscribing to our services, you agree to the following terms regarding payments, subscriptions, and renewals: 

 

4.1. Payment Methods

Payments are processed securely through Stripe, a third-party payment processor. All payment information is encrypted and handled in compliance with applicable data protection laws. Eccentrix Fitness does not store sensitive card details on its systems to ensure the security of your financial information.

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4.2. Subscription Billing

Eccentrix Fitness operates on a subscription model to provide continuous service and support. 

• Subscriptions are billed on a monthly, semi-annual or annual basis, depending on your chosen plan.

• Payments are processed automatically at the start of each billing cycle. 

• The billing date is based on the day you first subscribe or transition to a paid plan after a free trial. 

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4.3. Automatic Renewals

For your convenience, subscriptions automatically renew at the end of each billing cycle to avoid interruptions in your program. 

• Notification: You will receive an email reminder prior to renewal. 

• Cancellation Policy: If you do not wish to renew, you must cancel at least 24 hours before your renewal date to avoid being charged for the next billing cycle. 

 

4.4. Free Trials

We offer a 7-day free trial for first-time clients to experience our services. 

• Payment information is not required to access the free trial.

• At the end of the trial period, you will have the option to subscribe to a paid plan. No automatic charges will be applied.

• If you choose not to subscribe, your access to the free trial will expire with no further action needed.

This ensures a risk-free and commitment-free introduction to our services.

 

4.5. Late or Failed Payments

If your payment fails, you will be notified immediately, and we will make multiple attempts to process the payment. 

• If payment is not received within 7 days of the due date, your subscription may be suspended or terminated. 

• You are responsible for ensuring that your payment details are accurate and up to date. 

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4.6. Refund Policy

Eccentrix Fitness has a transparent refund policy to comply with consumer protection laws: 

• Right to Cancel: Under Quebec’s Consumer Protection Act, you have the right to cancel your subscription within 10 days of purchase and receive a full refund. 

• Refunds will not be provided for cancellations made after the 10-day period or for unused portions of a billing cycle unless required by law. 

• In the event of a dispute, refunds are processed on a case-by-case basis. 

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4.7. Taxes and Additional Fees

• All prices listed on our website are exclusive of applicable taxes. 

• Taxes will be calculated based on your location and added to the total at checkout. 

• Any additional fees (e.g., currency conversion fees) charged by your bank or payment provider are your responsibility. 

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4.8. Discounts and Promotions

Eccentrix Fitness may offer discounts, promotional pricing, or special offers from time to time: 

• Promotions are subject to their own terms, which will be clearly outlined at the time of the offer. 

• Discounts cannot be combined unless explicitly stated. 

 

4.9. Changes to Pricing

Eccentrix Fitness reserves the right to adjust subscription fees and pricing. 

• You will be notified at least 30 days in advance of any changes to pricing for your subscription. 

• Any changes will take effect at the start of your next billing cycle after the notice period. 

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4.10. How to Cancel Your Subscription

You can cancel your subscription at any time by contacting us by email (info@eccentrixfitness.com) with your cancellation request. Cancelling your subscription will stop future billing, but access to your program will remain active until the end of the current billing cycle. 

Eccentrix Fitness offers free trials and promotional discounts to give new clients the opportunity to explore our services and experience the value we bring. This section outlines the terms and conditions for participating in free trials and promotional offers. 

 

5.1. Free Trial Terms 

Our 7-day free trial allows you to experience Eccentrix Fitness risk-free before committing to a subscription. The following terms apply: 

5.1.1. Eligibility 

• The free trial is available to first-time clients only. 

• No payment information is required to access the free trial.

5.1.2. Trial Period 

The trial period begins the day you sign up and lasts for 7 calendar days. During the trial, you’ll have full access to all features, including personalized coaching, workout plans, and the Eccentrix Fitness app. 

5.1.3. Transition to Paid Subscription

​At the end of the trial period, your access will expire unless you choose to subscribe to a paid plan. No automatic charges will be applied.

5.1.4. Cancellation

• You may cancel your trial at any time during the 7-day period without incurring any charges. 

• Cancel by logging into your account through the app and following the cancellation instructions. 

• No further action is required if you choose not to subscribe after the trial.

 

5.2. Promotional Discounts 

From time to time, Eccentrix Fitness offers promotional discounts to make our services more accessible. These promotions are subject to the following terms: 

5.2.1. Eligibility 

Promotions may be limited to specific users, timeframes, or subscription plans. Eligibility requirements will be stated clearly in the promotion details. 

​5.2.2. Non-Transferable

Discounts and promotional codes are non-transferable and may only be used by the person to whom they were issued. 

5.2.3. Validity​​

• Promotional offers are valid for the duration specified in the terms of the offer. 

• Once the promotional period ends, your subscription will renew at the standard rate unless canceled.

5.2.4. Combination of Offers 

Promotions, discounts, and free trials cannot be combined unless explicitly stated in the offer. ​

5.2.5. Cancellation 

If you cancel during a promotional period, you may not re-enroll using the same promotional offer. 

 

5.3. Refunds for Free Trials and Promotions 

5.3.1. Free Trials

Free trials are not eligible for refunds as no charges are incurred during the trial period unless the trial transitions to a paid subscription. ​​

5.3.2. Promotional Offers 

• Subscriptions purchased with a promotional discount are subject to the same refund policies as standard subscriptions (see Refund Policy). 

• Partial refunds will not be issued for promotional offers once the subscription is active. 

 

5.4. Misuse of Free Trials and Promotions 

Eccentrix Fitness reserves the right to revoke access to free trials or promotional offers in cases of misuse, including but not limited to: 

• Creating multiple accounts to access multiple free trials. 

• Providing false information during registration. 

• Violating any other Terms and Conditions outlined in this document. 

 

5.5. Modifications to Free Trials and Promotions 

Eccentrix Fitness reserves the right to modify, suspend, or terminate free trials and promotional offers at any time without prior notice. Changes will not affect trials or promotions already in progress. 

 

5.6. How to Take Advantage of a Free Trial or Promotion 

• Visit our website or app to view active offers. 

• Follow the prompts to sign up and start your trial or redeem a promotional discount. 

At Eccentrix Fitness, we are committed to providing exceptional service and support to help you achieve your fitness goals. We also understand that circumstances can change, and you may need to request a refund or cancel your subscription. This Refund Policy outlines the terms and conditions under which refunds are issued, ensuring transparency and compliance with applicable laws. 

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For more details, please refer to our Refund Policy. By using our services, you agree to terms as outlined in the Refund Policy in full. If you do not agree, please refrain from using our services.

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At Eccentrix Fitness, your health and safety are our top priorities. While we strive to provide effective and personalized fitness programs, it’s important to understand that participation in any physical activity involves inherent risks. This section outlines our health and safety disclaimer to ensure transparency and protect both clients and the business. 

 

7.1. General Disclaimer 

Eccentrix Fitness programs are designed to improve health, fitness, and well-being; however, we are not medical professionals, and our services should not be considered a substitute for professional medical advice, diagnosis, or treatment. ​

7.1.1. Medical Advice 

Always consult with a qualified healthcare professional before beginning any fitness or nutrition program, especially if you have pre-existing conditions, injuries, or are pregnant. Do not disregard or delay seeking medical advice because of something you have read, seen, or experienced through Eccentrix Fitness services. ​

7.1.2. Voluntary Participation 

By engaging in our programs, you acknowledge that you are voluntarily participating in physical activity and assume all associated risks. 

 

7.2. Pre-Existing Conditions and Injuries 

Eccentrix Fitness will work with you to modify programs as needed, but we cannot guarantee that participation will be risk-free. If you have a pre-existing medical condition or injury, it is your responsibility to: 

• Consult with your doctor or healthcare provider to determine if the program is safe for you. 

• Inform your coach of any conditions, limitations, or restrictions during your consultation or at any point in the program. 

 

7.3. Assumption of Risk 

Participation in fitness programs involves physical activity, which carries certain risks, by participating in Eccentrix Fitness programs, you assume full responsibility for these risks and agree to release Eccentrix Fitness from liability for any injury, illness, or adverse effects that may arise, including but not limited to: 

• Muscle soreness, sprains, or strains. 

• Joint or ligament injuries. 

• Dizziness, fainting, or other physical discomforts. 

• Aggravation of existing medical conditions. 

 

7.4. Proper Execution of Exercises 

To minimize risk and maximize results, you are responsible for ensuring proper execution of exercises. 

7.4.1. Instructional Resources 

Use the exercise video library and app tools to learn correct form and technique. If you are unsure about how to perform an exercise, contact your coach for clarification. 

7.4.2. Equipment Use 

Follow all safety guidelines for equipment, whether at home, in the gym, or outdoors. Ensure that equipment is in proper working condition before use. 

 

7.5. Stop Activity if Necessary 

Your body is the best indicator of your limits. Notify your coach of any symptoms or incidents so your program can be adjusted accordingly. Stop any activity immediately and seek medical attention if you experience: 

• Pain, dizziness, fainting, or unusual shortness of breath. 

• Any symptoms that feel unusual or concerning to you. 

 

7.6. Limitations of Liability 

This disclaimer applies to all services provided by Eccentrix Fitness, including but not limited to personalized coaching, app tools, and fitness resources. To the extent permitted by law, Eccentrix Fitness is not liable for: 

• Injuries, illnesses, or adverse effects resulting from participation in programs. 

• Damage to personal equipment or property during workouts. 

• Results that do not meet personal expectations due to factors outside of our control (e.g., adherence to the program, personal effort, external circumstances). 

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7.7. Informed Consent 

By enrolling in an Eccentrix Fitness program, you confirm that: 

• You understand the potential risks associated with physical activity. 

• You have consulted with a healthcare professional, if applicable, before participating. 

• You agree to release Eccentrix Fitness, its coaches, and affiliates from liability for any injury, illness, or adverse effects. 

 

7.8. Modifications for Safety 

Eccentrix Fitness is committed to accommodating individual needs to ensure a safe and effective experience. Your program can be modified to address health conditions, physical limitations, or personal concerns. Open communication with your coach is critical to ensuring your safety and satisfaction. If you have concerns at any time, reach out to your coach or our support team. 

At Eccentrix Fitness, we value your privacy, prioritize confidentiality, and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data, ensuring compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s privacy regulations.

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For more details, please refer to our Privacy Policy. By using our website, app, and services, you consent to the practices detailed on our Privacy Policy page.

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All content provided by Eccentrix Fitness, including workout plans, videos, and resources, is protected by copyright. Materials are for personal use only and may not be shared, reproduced, or distributed without our written consent. Unauthorized use of our intellectual property will result in termination of services and may lead to legal action. 

 

Eccentrix Fitness values and protects its intellectual property to maintain the integrity of our brand, services, and resources. This section outlines your rights and responsibilities regarding the use of our materials and content. 

 

9.1. Ownership of Intellectual Property 

All materials provided by Eccentrix Fitness, including but not limited to workout plans, videos, images, written content, logos, trademarks, and software, are the sole property of Eccentrix Fitness or our licensors. These materials are protected under Canadian copyright law, trademark law, and international intellectual property treaties. Purchasing or subscribing to our services grants you a limited, non-exclusive, non-transferable license to use these materials for personal, non-commercial purposes only. 

 

9.2. Permitted Use 

When using Eccentrix Fitness services, you are permitted to: 

• Access and use our app, website, and resources solely for personal fitness purposes. 

• Download or print content provided to you for your individual use (e.g., workout plans or instructions). 

This license does not grant you ownership of the materials or any rights beyond personal use. 

 

9.3. Prohibited Use 

You are strictly prohibited from: 

• Sharing, distributing, or reproducing any content provided by Eccentrix Fitness without prior written consent. 

• Modifying, copying, or creating derivative works of any Eccentrix Fitness materials. 

• Using any content, logos, or trademarks for commercial purposes or to compete with Eccentrix Fitness. 

• Uploading our materials to external platforms or sharing them publicly. 

Violation of these restrictions may result in the termination of your subscription and/or legal action. 

 

9.4. Use of Trademarks

Eccentrix Fitness trademarks, logos, slogans, and branding elements are protected under Canadian trademark laws. You are prohibited from using these elements without written authorization, except where permitted by law (e.g., fair use). If you wish to use our trademarks for promotional purposes (e.g., testimonials, reviews), please contact us for prior approval. 

 

9.5. User-Generated Content 

You may have the opportunity to share feedback, testimonials, or other content related to your experience with Eccentrix Fitness. By submitting such content:

• You grant Eccentrix Fitness a royalty-free, perpetual, irrevocable license to use, reproduce, and display your submission for marketing and promotional purposes. 

• You retain ownership of your content but agree that Eccentrix Fitness may modify or edit it to align with our brand standards. 

We will never share personally identifiable information without your explicit consent. 

 

9.6. Third-Party Intellectual Property 

Some resources or tools used in Eccentrix Fitness services may incorporate third-party intellectual property, such as app integrations, software, or stock images. Use of these materials is subject to the terms set by the original creators or licensors, and you agree to abide by their policies when accessing these features. 

 

9.7. Reporting Violations 

If you believe your intellectual property has been used without authorization within Eccentrix Fitness materials or if you notice someone misusing our content, please report it immediately to info@eccentrixfitness.com.

• Include detailed information about the alleged violation and any supporting documentation. 

• We will investigate the claim promptly and take appropriate action, which may include removing content or pursuing legal remedies. 

 

9.8. Consequences of Misuse 

Misuse of Eccentrix Fitness' intellectual property may result in: 

• Immediate termination of your subscription without refund. 

• Legal action to recover damages and enforce our rights. 

• Removal of publicly shared materials that violate our policies. 

 

9.9. Changes to This Policy 

Eccentrix Fitness reserves the right to update this Intellectual Property Policy at any time. Significant changes will be communicated via email or a notice on our website. Continued use of our services after such updates constitutes acceptance of the revised policy.

At Eccentrix Fitness, we are committed to providing high-quality services and resources to help you achieve your health and fitness goals. However, it is important to outline the limitations of our liability to protect both you and our business. This section explains the scope of our responsibility and the risks associated with using our services. 

 

10.1. General Limitation of Liability 

To the fullest extent permitted by law, Eccentrix Fitness, its owners, employees, coaches, and affiliates are not liable for: 

• Any personal injury, illness, or health complications arising from participation in our fitness programs. 

• Loss, damage, or injury caused by the misuse of equipment or failure to follow proper exercise techniques. 

• Indirect, incidental, or consequential damages, including but not limited to loss of income, business opportunities, or reputation. 

Your participation in our programs is entirely voluntary, and you agree to assume all risks associated with physical activity and exercise. 

 

10.2. No Guarantees of Results 

Eccentrix Fitness provides personalized fitness coaching and programs based on evidence-based practices, but we do not guarantee specific results. Progress depends on various factors, including: 

• Individual effort and consistency. 

• Adherence to the prescribed program. 

• Personal health conditions and lifestyle factors. 

By using our services, you acknowledge that results may vary, and Eccentrix Fitness is not responsible for unmet expectations. 

 

10.3. Responsibility for Health and Safety 

It is your responsibility to: 

• Consult a physician before starting any fitness program, especially if you have pre-existing conditions, injuries, or concerns. 

• Follow your coach’s instructions and use proper technique to minimize the risk of injury. 

• Discontinue any activity that causes discomfort or pain and seek medical attention when necessary. 

Eccentrix Fitness is not liable for any injuries, conditions, or complications resulting from failure to follow these precautions. 

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10.4. Service Interruptions 

While we strive to provide uninterrupted access to our website, app, and coaching services, Eccentrix Fitness is not liable for: 

• Temporary disruptions caused by maintenance, updates, or technical issues. 

• Delays or interruptions caused by factors beyond our control, such as internet outages, server failures, or force majeure events (e.g., natural disasters, pandemics). 

We will make reasonable efforts to resolve any disruptions as quickly as possible. 

 

10.5. Use of Third-Party Services 

Eccentrix Fitness integrates third-party tools and services (e.g., payment processors, app platforms) to deliver our programs. We are not responsible for: 

• Errors, failures, or security breaches that occur within these third-party systems. 

• The availability, functionality, or policies of third-party services. 

By using our services, you agree to abide by the terms and conditions of any third-party providers involved. 

 

10.6. Indemnification 

You agree to indemnify and hold harmless Eccentrix Fitness, its owners, employees, and affiliates from any claims, liabilities, damages, or costs arising from: 

• Your use of our services. 

• Your violation of these Terms and Conditions. 

• Any third-party claims resulting from your actions while using Eccentrix Fitness services. 

 

10.7. Governing Law 

This Limitation of Liability is governed by the laws of the Province of Quebec and applicable federal Canadian laws. Any disputes arising from your use of our services will be resolved exclusively in the courts of Quebec. 

 

10.8. Acknowledgment of Risks 

By engaging with Eccentrix Fitness services, you acknowledge that: 

• Physical activity carries inherent risks, and you assume full responsibility for your participation. 

• Eccentrix Fitness provides guidance, but the ultimate responsibility for safety and well-being rests with you. 

• You have read, understood, and agreed to this Limitation of Liability as part of the Terms and Conditions. 

Eccentrix Fitness reserves the right to terminate services or access to our platform under certain conditions to maintain the integrity of our programs, ensure compliance with our policies, and protect the interests of our clients and business. This section outlines the circumstances and processes for terminating services. 

 

11.1. Client-Initiated Termination 

As a client, you may choose to terminate your subscription or services at any time. 

11.1.1 How to Terminate Your Subscription ​

By Contacting Support: Email us at info@eccentrixfitness.com with your request, including your account details for verification. 

11.1.2. Access After Termination 

• Your subscription will remain active until the end of the current billing cycle. 

• No further charges will be made after cancellation unless you reactivate your account. 

 

11.2. Eccentrix Fitness-Initiated Termination 

Eccentrix Fitness may terminate your subscription or access to services under the following conditions: 

11.2.1. Violation of Terms and Conditions 

We reserve the right to terminate services immediately if you: 

• Breach any part of the Terms and Conditions, such as sharing intellectual property, failing to make payments, or engaging in prohibited activities. 

• Use the platform for unlawful purposes or to harm others. 

11.2.2. Non-Payment or Failed Transactions 

If your payment method fails and the balance remains unpaid for 7 days, your subscription may be suspended or terminated. You will receive notifications before termination due to non-payment. 

11.2.3. Fraudulent or Abusive Behavior 

Engaging in fraudulent activities, providing false information, or abusing support resources or promotional offers will result in immediate termination. 

11.2.4. Misuse of Intellectual Property 

Unauthorized sharing, reproduction, or commercial use of Eccentrix Fitness materials may result in termination and potential legal action. 

11.2.5. Inactivity 

If your account is inactive for an extended period (e.g., 12 months) without prior notification, we may terminate access. You will be notified before this occurs. 

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11.3. Refunds Upon Termination 

• Refunds will not be issued for unused portions of a billing cycle unless required by law or outlined in our Refund Policy. 

• Clients terminated for violations of our Terms and Conditions are not eligible for refunds. 

 

11.4. Reactivating Your Account 

If your account was terminated voluntarily or due to non-payment, you may reactivate your subscription by contacting support or through the app. 

Restoring Progress: If possible, your previous progress, workout plans, and data will be retained for up to 6 months after termination. After this period, data may be permanently deleted. 

New Subscription Terms: Reactivation may require a new subscription plan, and promotional offers or discounts may not apply. 

 

11.5. Effects of Termination 

Once your services are terminated, you will: 

• Lose access to the Eccentrix Fitness app, coaching support, and other resources. 

• Retain no rights to use any downloaded or accessed materials for future purposes. 

Termination does not absolve you of outstanding financial obligations, such as unpaid balances. 

 

11.6. Termination Due to Force Majeure 

In the event of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics, or government actions), Eccentrix Fitness reserves the right to suspend or terminate services temporarily or permanently. Clients will be notified of such actions, and reasonable accommodations or refunds will be considered on a case-by-case basis. 

 

11.7. Right to Appeal 

If you believe your account was terminated unfairly, you may appeal the decision by contacting us at info@eccentrixfitness.com within 10 business days of termination. Appeals will be reviewed within 5 business days, and a final decision will be communicated to you. If your appeal is approved, services will be reinstated, and any lost access will be addressed. 

 

11.8. Governing Law 

This Termination Policy is governed by the laws of the Province of Quebec and applicable federal Canadian laws. Any disputes related to termination will be resolved exclusively in the courts of Quebec. 

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At Eccentrix Fitness, we strive to provide transparent and fair terms for all our clients. This section outlines the governing law applicable to our services, the process for resolving disputes, and your rights as a client under applicable laws. By using our services, you agree to abide by these terms. 

 

12.1. Governing Law

Eccentrix Fitness operates under the laws of the Province of Quebec, Canada. These Terms and Conditions, along with any associated policies (e.g., Privacy Policy, Refund Policy), are governed by: 

• Quebec’s Consumer Protection Act, ensuring your rights as a consumer are protected. 

• Relevant federal laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL). 

• If there is a conflict between Quebec’s laws and those of another jurisdiction, the laws of Quebec will take precedence. 

 

12.2. Jurisdiction 

Any legal disputes arising from your use of Eccentrix Fitness services will be resolved exclusively in the courts located in the Province of Quebec. 

• By using our services, you agree to submit to the jurisdiction of these courts. 

• If you reside outside Quebec, you waive any objections to the jurisdiction or venue of the courts in Quebec. 

 

12.3. Dispute Resolution Process 

Eccentrix Fitness is committed to resolving disputes fairly and efficiently. If you have concerns or a complaint regarding our services, we encourage you to follow these steps: 

Step 1: Contact Us 

• Email us at info@eccentrixfitness.com with the subject line: Dispute Resolution Request. 

• Provide your name, account details, a description of the issue, and any supporting documentation. 

• We will review your request and respond within 5 business days with a proposed resolution. 

Step 2: Negotiation 

• If the initial resolution is unsatisfactory, you may request a follow-up discussion. 

• Our team will make every effort to resolve the dispute amicably through direct communication. 

Step 3: Mediation (Optional) 

If the dispute cannot be resolved through negotiation, either party may propose mediation. 

• Mediation involves a neutral third party who facilitates a resolution acceptable to both sides.

• The client agrees to cover the costs of mediation, including the mediator's fees, unless otherwise required by applicable laws.

• Eccentrix Fitness will assist in selecting an impartial mediator and scheduling the process to ensure fairness and efficiency.

The client acknowledges and agrees to this mediation process and associated costs.

Step 4: Legal Action 

If mediation fails or is not pursued, disputes may be escalated to the courts in Quebec. Legal action should be considered a last resort after all other options have been exhausted. 

 

12.4. Class Action Waiver 

By agreeing to these Terms, you waive your right to participate in any class action lawsuit or collective arbitration against Eccentrix Fitness. 

• Disputes must be handled on an individual basis. 

• This waiver does not apply where prohibited by law. 

 

12.5. Limitation on Claims 

Any claim or cause of action arising from your use of Eccentrix Fitness services must be filed within one year of the date on which the issue occurred. Claims filed after this period will be considered invalid. 

 

12.6. Exceptions 

Some disputes may not be subject to the terms outlined in this section if superseded by specific laws or regulations. For example: 

• Consumer rights under Quebec’s Consumer Protection Act may provide additional protections that cannot be waived or limited. 

• Privacy-related concerns may be subject to federal or provincial privacy laws. 

 

12.7. Your Rights as a Consumer

As a client in Quebec, you are entitled to protections under the Consumer Protection Act, including: 

• Transparent disclosure of pricing, cancellation terms, and refund policies. 

• A 10-day right to cancel distance contracts. 

If you believe your rights have been violated, you may also contact the Office de la protection du consommateur (OPC) for assistance. 

Eccentrix Fitness is committed to maintaining transparency and fairness in all aspects of our services. As part of this commitment, we may periodically update or modify these Terms and Conditions to reflect changes in our services, legal obligations, or business practices. This section explains how and when such changes will occur and your rights as a client. 

 

13.1. Reasons for Changes 

The Terms and Conditions may be updated for the following reasons: 

• To comply with changes in laws or regulations (e.g., privacy laws, consumer protection standards). 

• To reflect updates to our services, pricing, or features (e.g., introducing new subscription options or app functionality). 

• To clarify existing policies or address feedback from clients. 

• To enhance the overall user experience by updating terms to align with evolving business practices. 

 

13.2. Notice of Changes 

Eccentrix Fitness will provide clear and timely notice of any significant changes to these Terms and Conditions. 

13.2.1. How You’ll Be Notified: 

• Email Notification: We will send an email to the address associated with your account summarizing the key changes. 

• Website/App Announcement: A notice will be posted on the Eccentrix Fitness website or app homepage detailing the updates. 

13.2.2. Notification Timeline: 

• Significant changes will be communicated at least 30 days before they take effect to give you time to review and understand the updates. 

• Minor changes (e.g., typographical corrections, formatting updates) may be implemented immediately without prior notice. 

 

13.3. Your Rights and Options 

When updates to these Terms and Conditions are announced, you have the following options: 

13.3.1. Accepting the Changes 

• Continued use of our services after the effective date of the changes constitutes acceptance of the updated Terms and Conditions. 

• If you agree with the changes, no further action is required on your part. 

13.3.2. Declining the Changes 

If you do not agree to the updated Terms and Conditions, you may cancel your subscription before the changes take effect.

• Contact us at info@eccentrixfitness.com for assistance with cancellation. 

• Refunds or prorated adjustments may be available under our Refund Policy (see Section 6). 

 

13.4. Effective Date of Changes 

All updates to these Terms and Conditions will specify an effective date. For changes that require your review and consent (e.g., significant policy adjustments), the effective date will be at least 30 days from the date of notification. For minor updates that do not impact your use of the services, changes may take effect immediately. 

 

13.5. Continuing Updates 

We encourage you to periodically review the Terms and Conditions on our website or app to stay informed about our policies. The “Last Updated” date at the top of this page indicates when the Terms and Conditions were most recently revised. If you have questions or need clarification about any updates, our support team is always available to assist. 

At Eccentrix Fitness, we prioritize clear and open communication to ensure the best possible experience for our clients. This section provides comprehensive details on how to reach us for support, inquiries, or concerns related to our services, policies, or your account. 

 

14.1. Reasons to Contact Us 

You can reach out to Eccentrix Fitness for any of the following reasons: 

• Questions about your subscription, billing, or cancellations. 

• Issues with your fitness program, app, or coaching services. 

• Requests for refunds, corrections, or account updates. 

• Reporting technical problems or system errors. 

• Providing feedback, suggestions, or testimonials. 

• Concerns about privacy, security, or intellectual property. 

• Seeking clarification about our Terms and Conditions or other policies. 

We are here to assist you promptly and professionally with any inquiries. 

 

14.2. How to Contact Us 

You can contact Eccentrix Fitness using the following methods: 

14.2.1. Email 

• For all inquiries, email us at info@eccentrixfitness.com.

• Include your name, account email, and a detailed description of your request. 

• Our support team will respond within 1-2 business days. 

14.2.2. Phone Support 

Call us at +1 (866) 608-0088 for direct assistance. Weekends and Holidays may have limited availability; please email for urgent matters. 

14.2.3. Contact Form 

Visit our website at www.eccentrixfitness.com/contact to submit a contact form. Provide your details and a description of your concern, and our team will follow up promptly. 

 

14.3. Response Times 

We are committed to responding to your inquiries as quickly as possible: 

• General Inquiries: Within 1-2 business days. 

• Urgent Matters (e.g., billing errors): Within 24 hours. 

• Feedback and Non-Urgent Requests: Within 2-3 business days. 

For time-sensitive inquiries outside business hours, please email us with “URGENT” in the subject line. If delays occur due to unforeseen circumstances, we will notify you promptly and prioritize resolving your issue. 

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14.4. Additional Resources 

Before contacting us, you may find answers to your questions in our FAQ Page. Visit our comprehensive FAQ for answers to common questions about subscriptions, refunds, and technical support.

 

14.5. Reporting Issues 

If you encounter a technical problem, billing discrepancy, or other concern, please provide the following details to help us resolve your issue efficiently: 

• Your account email address. 

• A clear description of the issue, including any error messages or screenshots. 

• The platform you are using (e.g., app, website, or specific device). 

 

14.6. Feedback and Suggestions 

Your feedback is invaluable in helping us improve our services. Share your thoughts or suggestions with us via email or the contact form on our website. Testimonials may be used for marketing purposes with your consent (see Section 9: Intellectual Property for more details). 

 

14.7. Emergency Situations 

For emergencies such as app outages or payment processing errors that affect a large number of users, we will post updates on our app and notify clients via email with information about the issue and an estimated resolution time.

 

14.8. Privacy Inquiries 

If you have questions or concerns about how your personal information is collected, stored, or used, please refer to our Privacy Policy or contact us directly. Submit privacy-related inquiries to info@eccentrixfitness.com with the subject line: Privacy Inquiry. Include relevant details about your concern, and we will address it promptly. 

 

14.9. Accessibility 

We are committed to making our services and support accessible to all users. If you require accommodations for accessibility or have difficulty using our app, website, or resources, please email info@eccentrixfitness.com or call us directly at +1 (866) 608-0088.