At Eccentrix Fitness, we are committed to providing exceptional service and support to help you achieve your fitness goals. We also understand that circumstances can change, and you may need to request a refund or cancel your subscription. This Refund Policy outlines the terms and conditions under which refunds are issued, ensuring transparency and compliance with applicable laws. By using our website, app, and services, you consent to the practices detailed below. 

 

1. Refund Eligibility 

1.1. Right to Cancel (Quebec Consumer Protection Act) 

Under Quebec’s Consumer Protection Act, you have the right to cancel your subscription within 10 days of purchase. If you cancel within this period, you are eligible for a full refund, provided you have not exceeded the free trial period or received full access to a program. 

1.2. Refunds for Billing Errors 

If you believe you have been charged incorrectly or have experienced a billing error, please contact us immediately at info@eccentrixfitness.com. Refunds for billing errors are issued after verification and within 7-10 business days. 

1.3. Non-Refundable Scenarios 

Refunds are not provided in the following cases: 

• If cancellation occurs after the 10-day cancellation window, except for billing errors.

• For unused portions of a billing cycle (e.g., if you cancel mid-month, your subscription will remain active until the end of the current billing cycle but no refund will be issued), for monthly, semi-annual, or annual subscriptions.

• If promotional offers, discounts, or special pricing were applied to the subscription. 

• For services rendered or programs that have been fully accessed or downloaded. 

• Failure to cancel a free trial before it transitions to a paid subscription. 

 

2. Refund Process 

2.1. How to Request a Refund 

To request a refund: 

• Contact us at info@eccentrixfitness.com with the subject line: Refund Request. 

• Include your name, account details, and the reason for the request. 

• If applicable, provide supporting documentation (e.g., proof of billing errors). 

2.2. Refund Approval and Timeline 

Once your refund request is received: 

• We will review your request and respond within 5 business days. 

• Approved refunds will be processed within 7-10 business days and credited back to the original payment method. 

• If your refund is denied, we will provide a detailed explanation and suggest alternative solutions. 

 

3. Free Trials and Refunds 

Eccentrix Fitness offers a 7-day free trial for first-time clients. Your access will be terminated after the 7 day trial period and no charges will apply if you do not transition to a paid membership plan.

• If you cancel during the trial period, you will not be charged. 

• If you do not cancel during the trial period, you will not be charged. 

• Refunds are not applicable if the free trial transitions to a paid subscription and cancellation occurs after the trial ends. 

 

4. Subscription Cancellations and Refunds 

You can cancel your subscription or free trial at any time by contacting our support team by email at info@eccentrixfitness.com. Cancellation terms vary depending on the type of subscription or trial.

4.1. Ongoing Subscriptions 

You may cancel your subscription at any time to stop future billing. 

• Cancellation takes effect at the end of the current billing cycle, and you will retain access to your program until then. No further charges will be made after the billing period ends. 

• Refunds are not issued for unused portions of a billing cycle unless cancellation occurs within the initial 10-day period under Quebec law. 

4.2. Semi-Annual and Annual Subscriptions 

If you cancel a semi-annual or annual subscription after the initial 10-day period, refunds will not be issued for the remainder of the subscription term. However, you will retain access to your program until the end of the paid period. 

 

5. Reactivating a Subscription 

If you decide to reactivate your subscription after canceling, you can do so by contacting us. 

5.1. Free Trial Eligibility

Clients who cancel a free trial and return at a later date are not eligible for a second free trial. 

5.2. Restoring Progress

Your previous progress and plans may be retained in the app for up to 6 months after cancellation, allowing you to pick up where you left off. 

5.3. Membership Rate

Reactivating a subscription may be subject to current membership rates at the time of reactivation. Any prior or discounted membership rates are not guaranteed and may no longer apply.

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6. Special Circumstances 

We understand that unforeseen situations may arise. Refunds for special circumstances (e.g., medical conditions, unexpected financial hardship) will be handled on a case-by-case basis. Contact us at info@eccentrixfitness.com to discuss your situation. 

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7. Changes to Refund Policy 

Eccentrix Fitness reserves the right to update or modify this Refund Policy at any time. Significant changes will be communicated via email and posted on our website. Continued use of our services after such updates constitutes acceptance of the revised Refund Policy. 

 

8. Contact Information 

If you have any questions about our Refund Policy or need assistance with a cancellation or refund request, please reach out to our support team by email at info@eccentrixfitness.com.​​​​​​​​